About this Job:

Advocate Technologies is a B2B SaaS start-up modernizing insurance operations for lenders. We transform lenders’ insurance functions across three areas: Compliance, Monetization, and Risk Analytics.

Customers (financial institutions, banks, alt. asset managers) buy our software to improve the performance of their lending programs. We replace manual processes for insurance operations with our automated software platform supported by a highly skilled customer support team. Our customers range from lenders providing personal mortgages (loan sizes of $250K to $5M) to large commercial lenders funding $100M+ for commercial real estate development projects. $15T+ of loans in the US need our service.

Advocate also collects insurance data. Customers submit insurance policy documents when using our software and we collect data from these documents. This data is then used to improve our products.

Advocate was founded in October 2020 by a world class team based in New York and Athens Greece. In April 2022, 18 months after founding the business, Advocate raised $9 million USD, one of the largest fintech seed rounds. We are backed by blue chip VCs, family offices, and industry veterans.

To learn more about Advocate, visit www.tryadvocate.com.

The Opportunity:

Advocate Technologies is looking for an experienced insurance professional with deep insurance industry knowledge to join our Compliance Review team. This individual would be responsible for participating in loan compliance reviews and help foster the team’s insurance-based knowledge. The review process involves applying insurance knowledge to assess proposed coverages, entering in any relevant data into Advocate’s proprietary software, and liaising with lenders, borrowers, and broker to remediate issues to ultimately approve that the insurance is compliant with guidelines. The Insurance Review Manager will also advise the Review team on complex issues and be a resource for the rest of the company by staying up to date on new insurance products, legislation, and technology to continuously improve Advocates performance.

The ideal candidate is detail-oriented, has excellent quantitative and qualitative analytical skills, a strong background in the insurance industry, and is a clear communicator – both in verbal and written form. This individual should be a subject matter expert who can explain and mitigate lender’s potential risk exposures by proposing customized solutions. You should be able to work both independently as well as in a team on a range of tasks ranging from ambiguous/open-ended to highly specific. Moreover, you should be energized and thrive working in a fast-paced environment of a startup company where the landscape and business needs are constantly evolving!

Responsibilities:

Manage and execute pre-closing insurance compliance reviews for real estate lending transactions by entering key insurance information into Advocate’s proprietary software platform and then communicating feedback with lenders, borrowers, and brokers on borrower’s insurance policies to ensure compliance and remediate issues (e.g., coverage gaps or other non-compliance) prior to loan closing.
Build, maintain, and manage client relationships with lenders and brokers. Insurance Reviewers work with Advocate’s clients every day and are the frontline for maintaining service quality.
Manage the documentation and potential evolution of client-specific insurance guidelines and ensure proper implementation into Advocate’s proprietary compliance platform.
Provide technical guidance on matters related to risk tolerance as well as various insurance-related topics, including terms & provisions of policy and P&C regulations.
Undertake internal training initiatives to expand the knowledge base of the operations team.
Monitor Operations team’s ongoing insurance review processes to ensure lowest error rates and fastest response times.
Serve as an escalation point for insurance brokers/agents, borrowers, and lender clients for any insurance-related questions or operational issues.
Serve as a valuable insurance knowledge center for internal parties – ranging from the core Operations team to the C-suite.

Qualifications:

Bachelor’s degree is required.
3+ years of experience within the insurance compliance at a lender or an insurance risk manager for lenders; preference for having worked with agency loans (Freddie Mac and Fannie Mae)
Experience in managing multi-functional teams in a fast paced, growing environment, providing support to multiple positions.
Understanding of rules, regulations, and laws impacting the P&C insurance space.
Ability to resolve conflicts and work independently with minimal supervision.
Excellent attention to detail and strong ability to summarize complex information.
Understanding of the entire team member lifecycle, with the ability to recommend process-oriented and/or operational solutions to improve the team member experience.
Excellent problem-solving and communication skills – both written and verbal.
Strong sense of accountability, reliability, and ownership.
Ability to develop strong on-site and remote team relationships.
Detail-oriented self-starter willing to take charge and lead, drive, and complete a project.
Strong analytical foundation and mindset – bias to lean on data to drive decisions.
Good working knowledge of Microsoft Excel, Word, and PowerPoint.

Compensation:

Competitive Salary
Stock Options in Advocate
Medical benefits
Standard Vacation Package

Advocate is an equal opportunity employer. We do not discriminate on the basis of age, race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at Advocate are based on a person’s merit, business needs, and role requirements.