About Advocate:

Advocate Technologies is a B2B SaaS start-up modernizing insurance operations for lenders. We transform lenders’ insurance functions across three areas: Compliance, Monetization, and Risk Analytics.

Customers (financial institutions, banks, alt. asset managers) buy our software to improve the performance of their lending programs. We replace manual processes for insurance operations with our automated software platform supported by a highly skilled customer support team. Our customers range from lenders providing personal mortgages (loan sizes of $250K to $5M) to large commercial lenders funding $100M+ for commercial real estate development projects. $15T+ of loans in the US need our service.

Advocate also collects insurance data. Customers submit insurance policy documents when using our software and we collect data from these documents. This data is then used to improve our products.

Advocate was founded in October 2020 by a world class team based in New York and Athens Greece. In April 2022, 18 months after founding the business, Advocate raised $9 million USD, one of the largest fintech seed rounds. We are backed by blue chip VCs, family offices, and industry veterans.

To learn more about Advocate, visit www.tryadvocate.com.

The Opportunity:

Advocate is looking for an analytical, detail-oriented, and experienced Operations Associate to join our insurance review team. The Operations Associate will be responsible for reviewing insurance coverages daily, providing technical guidance and training to Operations team and liaising with lenders, borrowers, and brokers to resolve compliance issues. This role will have insurance industry knowledge and be informed regarding new product information, coverages, and technology to continuously improve knowledge and performance of the company.

The ideal candidate has excellent quantitative and qualitative analytical skills, a background in the insurance industry, and is a clear communicator – both in verbal and written form. The ideal candidate will work efficiently with the operations team, communicate information, and provide support to achieve Advocate’s business goals. You should be able to work both independently as well as in a team on a range of tasks ranging from ambiguous/open-ended to highly specific. Moreover, you should be energized and thrive working in a fast-paced environment of a startup company where the landscape and business needs are constantly evolving!

Job Requirements:

  • Review proposed insurance coverages, extract information from related documents, communicate coverage gaps to borrowers and brokers for resolution
  • Responsible for the training and performance for Operations Analysts in accordance with client procedures and company policies
  • Provide guidance on matters related to terms of policy, property, and casualty regulations
  • Contribute to platform product feedback, under supervision of the CTO
  • Monitor Operations team’s ongoing insurance review processes to ensure lowest error rates and fastest response times
  • Assist with any Operational projects

Qualifications:

  • 2+ years of experience within the insurance industry, preferably in a core insurance business function such as operations, underwriting, product development, business, or investments
  • Experience in working with multi-functional teams in a fast paced, growing environment, providing support to multiple positions
  • Strong work ethic
  • Ability to resolve conflicts and work independently with minimal supervision
  • Excellent attention to detail and strong ability to summarize complex information
  • Excellent problem-solving and communication skills – both written and verbal
  • Strong sense of accountability, reliability, and ownership
  • Ability to develop strong on-site and remote team relationships
  • Self-starter willing to take charge and lead, drive, and complete a project
  • Strong analytical foundation and mindset – bias to lean on data to drive decisions
  • Good working knowledge of Microsoft Excel, Word, and PowerPoint

Compensation:

  • Competitive Salary
  • Stock Options in Advocate
  • Medical benefits
  • Standard Vacation Package

Advocate is an equal opportunity employer. We do not discriminate on the basis of age, race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at Advocate are based on a person’s merit, business needs, and role requirements.